Store Care — monthly or yearly care plans
Your store has a team. From $299 a month.
Monitoring, updates, fixes and monthly change hours for Shopify, WooCommerce, BigCommerce and Amazon — plus a monthly check on how AI shopping assistants see your catalog.
30-day money-back · We never ask for your password · Price locked while active
Any platform
- Shopify
- WooCommerce
- BigCommerce
- AmazonMarketplace
- WalmartMarketplace
- Wix / SquarespaceEssentials
01Plans
Pick the plan that fits your store’s size.
Per store, in USD. Annual plans get two months free. Onboarding is waived on annual plans and for any store we built.
Essentials
$299/mo
Onboarding $399 · waived if we built your store
Stores under ~$250K/yr with a small catalog
- 4 change hours a month
- Uptime every 5 min · weekly test checkout
- Urgent issues: first response in 8 business hrs
- Monthly theme, app and plugin updates
- Monthly Readiness Score + Core Web Vitals
- Email and ticket support
Scale
$1,499/mo
Onboarding $999 · waived if we built your store
$2M+/yr, Shopify Plus, multi-store or multi-market
- 25 change hours a month
- Uptime every minute · daily test checkout
- Urgent issues: first response in 2 business hrs
- Monthly AI shelf check vs 3 named competitors
- One conversion test a month + quarterly roadmap
- Dedicated store manager + quarterly business review
| Feature | Essentials | Growth | Scale |
|---|---|---|---|
| Change hours / month | 4 | 10 | 25 |
| Products in catalog care | Up to 100 | Up to 500 | Up to 2,500 |
| Urgent issue — first response | 8 business hrs | 4 business hrs | 2 business hrs |
| Normal request — first response | 2 business days | 1 business day | Same business day |
| Channel | Email and ticket | + WhatsApp or Slack | + dedicated store manager |
| Monitoring | Uptime 5 min · weekly checkout test | Uptime 1 min · twice-weekly test | Uptime 1 min · daily test |
| Updates | Monthly | Weekly, staging-tested (Woo) | Weekly, staging + approval |
| Backups | Daily | Daily · 30-day history | Daily + pre-change · 90 days |
| Security | Malware + vulnerability scans | + firewall, admin-access review | + quarterly app/permission audit |
| Speed | Monthly Core Web Vitals | + one fix a month | + continuous speed work |
| AI shopping readiness | Monthly Readiness Score | + schema and feed fixes | + AI shelf check vs 3 competitors |
| Growth work | — | Quarterly CRO review · seasonal checklist | Monthly CRO test · quarterly roadmap |
| Reporting | Monthly report | + 30-min call | + call + quarterly review |
| Onboarding fee | $399 | $599 | $999 |
Marketplace Care
Selling on Amazon or Walmart?
- Weekly account-health checks
- Suppressed listings fixed
- Seller Support cases followed through
- Reimbursement claims filed
- Monthly Alexa for Shopping (formerly Rufus) readiness check
Store plus marketplace? Take both and the lower-priced plan is 20% off. Each extra marketplace (e.g. Amazon UK) adds 50% of the base plan.
Marketplace Care
$599/mo
Up to 50 ASINs · monthly audit of 10 hero ASINs · onboarding $499
Add Marketplace Care →Marketplace Care + Ads
$1,499/mo
Up to 150 ASINs · Sponsored ads managed up to $10K/mo spend · A+ edits · onboarding $499
Add Marketplace Care + Ads →02What you get every month
One page on the 5th. Everything we did, and what’s next.
Store health, changes and hours used, speed, AI shopping readiness, and three recommended fixes for next month — each with an hour estimate or a quote.
- 01Store health
- 02Changes made
- 03Speed
- 04AI shopping readiness
- 05Next month
Store Care report
yourstore.com · Nov 2026
- 01 · Store health
- 99.98% uptime · 9/9 test checkouts passed · 1 incident, fixed in 22 min
- 02 · Changes made
- 12 tasks done · 6.5 of 10 hours used · 3.5 roll over
- 03 · Speed
- Mobile LCP 2.2s (was 3.1s) · INP 140ms · CLS 0.02
- 04 · AI shopping readiness
- Readiness Score 64 → 71 · 14 feed errors fixed
- 05 · Next month
- 1. Size-chart schema (2h) · 2. Bundle PDP (quote) · 3. Alexa for Shopping copy (3h)
03Your options
Store Care vs. the alternatives.
A freelancer is cheaper until the week they are unavailable. A hire is a salary. Doing nothing costs you the day a customer tells you checkout is down.
04How change hours work
Every minute logged. No surprise invoices.
Product edits, layout tweaks, bug fixes, app conflicts, schema and feed fixes, seasonal banners — and anything our monitoring finds.
Tracked in 15-minute steps
Every task is logged and shown in your monthly report.
Unused hours roll over
For one month, up to one month’s allowance.
Tasks capped at 4 hours
Bigger work gets a fixed quote — 10% off for Store Care clients.
Extra hours at $65
Or a 10-hour block for $550, any time.
Our mistakes are free
Fixes for problems we caused never use your hours.
Backups before changes
Daily on every plan; before every change on Scale.
What you can hold us to
Six promises, in writing.
30-day money-back
Full refund of the first payment if you cancel within 30 days.
SLA credit
Miss an urgent response time and 10% of that month is credited.
No passwords, ever
Staff or collaborator access only. Removed within 48h of exit.
You own everything
Accounts, themes, files and reports. On exit we hand over logs and backups.
Price lock
Your price holds while your plan stays active.
Short first term
3 months, then month to month with 30 days’ notice.
Nayan Khan runs Store Care delivery. Ask him anything on a 20-minute call — book it here.
Shopify
From the playbook.
The guides we work from. Free to read, written for operators.
Running Shopify in 2026: The Operator's Guide
The twelve decisions that decide how a Shopify store runs in 2026, from which plan to pay for to how products reach ChatGPT, Copilot and AI Mode, each with the page that goes deeper.
Sujan Bhuiyan · · 20 minThe 6-8 App Rule: A Shopify App Audit Method
Fifteen apps doing the job of seven, each one adding a script tag and hiding facts from the crawlers reading your store.
GigaCommerce Team · · 11 minShopify Speed & Core Web Vitals in the Agentic Era
The old speed discipline has a new reason to exist: pages that load slow for humans render unreliably for agents — here is the Shopify-specific fix list.
GigaCommerce Team · · 11 minShopify Flow Automations That Actually Cut Ops Hours
A Shopify-only deep dive on Flow: the operator workflows that remove busywork before peak, what stays on Grow vs Plus, and when an app is still the right tool.
Sujan Bhuiyan · · 12 minAlso useful
Related reading and next steps.
FAQ
Before you sign up.
Still unsure? Ask an operator, not an SDR.
Book a 20-minute callIs this just maintenance?
No. Maintenance is half of it. The other half is monthly change hours and a check on whether AI shopping assistants can read and recommend your products.
Do I need a long contract?
No. Monthly plans have a 3-month first term, then run month to month with 30 days’ notice. Annual plans get two months free.
What if something breaks at midnight?
Urgent issues get a first response within your plan’s time, and we credit 10% of that month’s fee if we miss it.
Do you need my password?
No. We use your platform’s staff or collaborator access, which you can remove any time. We remove our access within 48 hours of cancelling.
Can I move from Essentials to Growth later?
Yes, any month. It takes effect on your next billing date.
Do you work on stores you didn’t build?
Yes. We start with an onboarding audit so we know the store before we touch it.
What happens to unused hours?
They roll over one month, up to one month’s allowance, then expire.