Platform & products

Agentic plan

Definition

A Shopify plan for businesses not using Shopify as their storefront, letting them sync products to Shopify Catalog and sell in AI channels with no monthly fee.

Defined in The Agentic Commerce Glossary.

Related terms

Shopify Catalog: Shopify's standardized, enriched dataset of eligible merchants' products, made available to AI channels; eligibility starts at the Starter plan.
Shopify Knowledge Base: The Shopify-built admin app where you review generated FAQs, read buyer inquiries, and publish custom FAQs that AI shopping agents use when they answer policy, service, and brand questions.
Agentic commerce: Commerce transactions initiated, researched, or completed with an AI agent acting on the shopper's behalf, rather than a human clicking through a storefront unassisted.
Conversation flow: A named pattern of shopper intent — e.g. 'compare two products on a specific attribute' — paired with the reasoning logic and catalog data the Brand Agent needs to answer any phrasing of that intent well, not a single scripted exchange.
Launch drift: The gradual mismatch between an agent's configuration and reality that sets in when nobody actively tunes it after go-live — catalog changes go unreflected, new question patterns go unanswered, and the agent that was accurate on day one becomes gradually less accurate with each week of neglect.
Confidence threshold: The internal setting that decides whether a Brand Agent answers directly or escalates to a human. Set too low, it guesses too often; set too high, it escalates so much the feature stops saving anyone time.

All 113 terms

Want to know where you actually stand?

Submit your store and get a /100 agentic-commerce readiness score across catalog, schema, product pages and checkout — plus three fixes you can ship yourself.

Get your Readiness Score Agentic Commerce Setup