Don’t Just Acquire Customers.
Keep Them Coming Back.
We build high-converting email and SMS marketing systems that drive repeat purchases, increase LTV, and make your brand unforgettable — all while you sleep.
Why Retention Is the Secret Weapon
The brands that grow fastest don’t rely on ads alone. They build systems that turn first-time buyers into loyal customers. At GigaCommerce, we help you: Retention = the most profitable marketing you can do.
Our Retention Marketing Services
CRM Strategy & Flow Architecture
- Customer segmentation strategy
- Full email/SMS flow mapping
- LTV vs CAC model planning
- Timing, tone, and trigger design
- Platform selection (Klaviyo, Postscript, Attentive, Omnisend)
Email Marketing
- Flow builds:
SMS Marketing
- Compliance-friendly opt-in setup
- Automated SMS flows (cart recovery, shipping updates, time-based re-engagement)
- Campaign blasts for drops, sales, restocks
Emojis, GIFs, and link-tracking optimization - Integrated cross-channel campaigns with email
Loyalty, Reviews & Referrals
- Loyalty program integration (Smile.io, LoyaltyLion, Yotpo)
- Referral system setup (ReferralCandy, Friendbuy)
- Review request automation
- Birthday / anniversary automation
- Thank you + surprise & delight flows
Analytics & Optimization
- Real-time dashboard setup
- Flow-by-flow performance tracking
- Benchmarks: open rate, CTR, revenue per recipient
- LTV by cohort
- Monthly reporting & retention roadmap reviews
What You Get
Our Process
From discovery to launch, we follow a proven framework to design, build, and optimize retention systems that drive loyalty, increase LTV, and scale your brand sustainably.
Discovery & CRM Audit
We analyze your data, tech stack, and goals to uncover retention growth opportunities.
Segmentation + Flow Mapping
Define customer segments and plan email/SMS flows tailored to behaviors and triggers.
Copy, Design & Buildout
We write, design, and build high-converting flows that reflect your brand voice and style.
QA, Launch & Reporting Setup
Test all flows, ensure deliverability, and set up dashboards to track key retention metrics.
Ongoing Campaign Support (optional)
Get continued optimization, campaign strategy, and expert guidance as your brand scales.